How can I get in touch with your customer support team?

For any inquiries, orders, or support, you can reach our customer service team through: Email: Jennifer@wearemad.co Phone: +971 [545826778]

How do I cancel or modify an order?

If you need to modify or cancel an order, please contact our sales team as soon as possible. We allow changes to orders up to 24 hours before the scheduled delivery date.

What payment methods do you accept for B2B orders?

We accept a variety of payment methods, including bank transfers, credit/debit cards, and invoice billing for long-term clients. Payment terms can be arranged based on your business's needs.

Do you accommodate dietary restrictions or special requests?

Absolutely! We offer a variety of dietary-friendly options, including gluten-free, vegan, halal, and sugar-free pastries and desserts. Let us know your specific requirements, and we will ensure your order meets your standards.

Can I schedule regular deliveries for my business?

Yes, we offer recurring delivery options for businesses that need regular stock. Whether you need daily, weekly, or monthly deliveries, we can create a custom delivery schedule to meet your needs.

What is your pricing structure for bulk orders?

Our pricing is competitive and based on the size of your order and the type of products requested. For large orders, we offer volume-based discounts. Contact us directly to receive a customized quote tailored to your business needs.

Do you offer delivery across all UAE regions?

Yes! We provide delivery across Abu Dhabi, Dubai, and Sharjah. Our logistics team ensures that your products are delivered on time and in perfect condition, no matter where you're located within these regions.

How do I request a tasting sample for my business?

You can request a free tasting sample by filling out the form on our website or by directly contacting our sales team. We’ll send you a selection of our best-selling products so you can experience the quality firsthand.

How do I know your products will be fresh when delivered?

We ensure freshness by preparing and delivering products on the same day, maintaining temperature-controlled storage and delivery methods. Our team works efficiently to guarantee that all items arrive at your business in optimal condition.

What are your minimum order quantities?

Our minimum order quantities vary depending on the product. Typically, we require bulk orders that fit the needs of cafes, restaurants, and supermarkets. Please contact us for detailed information on minimum order requirements based on your business size.

FAQs Archive

How can I get in touch with your customer support team?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
How do I cancel or modify an order?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
What payment methods do you accept for B2B orders?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
Do you accommodate dietary restrictions or special requests?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
Can I schedule regular deliveries for my business?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
What is your pricing structure for bulk orders?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
Do you offer delivery across all UAE regions?
By Alissa LadakPublished On: March 6th, 2025
How do I request a tasting sample for my business?
By Alissa LadakPublished On: March 6th, 2025
How do I know your products will be fresh when delivered?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B
What are your minimum order quantities?
By Alissa LadakPublished On: March 6th, 2025Categories: B2B

12 Next

FAQs